2323 Privacy Policy — User Data Protection
This document explains how 2323 collects, uses, stores, and protects the personal information of Malaysian users. Your privacy is our priority.
Updated: January 2026 | Applies to all registered users in Malaysia
1. Information We Collect
When you register and use the 2323 platform, we collect certain categories of information to ensure our services run smoothly, securely, and are relevant to you as a user in Malaysia.
Account Information
This includes your full name, email address, phone number, date of birth, and username provided at registration. This information is used to verify your identity and manage your account.
Device & Browser Information
We collect technical data such as device type, operating system, browser type, IP address, and session data. This information helps us identify technical issues, prevent unauthorised access, and improve platform performance.
Payment Information
To process deposits and withdrawals in Malaysian Ringgit (RM), we collect information related to your chosen payment method, such as bank account number, account holder name, or e-wallet details. We do not store credit card information directly — all transactions are handled through secure payment providers.
Usage Data
We record in-platform activity such as games played, bets placed, pages visited, and session duration. This data is analysed in aggregate to refine the user experience and meet internal compliance requirements.
2. Purpose of Information Use
All information collected by 2323 is used solely for legitimate and specific purposes. We do not sell or rent your personal data to third parties for marketing without your consent.
- Identity verification — to confirm you are a legitimate user who has met the required age threshold.
- Transaction processing — to manage deposits, withdrawals, and bonus payments in MYR (RM).
- Account security — to detect suspicious activity, unauthorised login attempts, and financial fraud.
- Service improvement — to understand usage patterns and improve the overall quality of the user experience.
- Service communications — to send you important notifications relating to your account, security, or policy updates.
- Legal compliance — to comply with Malaysia’s legal requirements for reporting and adherence.
3. Cookies and Tracking Technologies
The 2323 platform uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device when you visit our website.
We use several types of cookies for different purposes:
- Essential Cookies — necessary for basic platform functions such as login sessions and form security. These cookies cannot be disabled.
- Performance cookies — collects information on how users interact with the platform to help us identify areas for improvement.
- Functional Cookies — to save user preferences such as interface language and display settings, providing a more personalized experience.
You can manage your cookie settings through your web browser. Please note, however, that disabling certain cookies may affect how the 2323 platform functions on your device.
4. Data Storage, Security and Sharing with Third Parties
Storage & Security
Your personal data is stored on servers protected with SSL encryption and strict technical security measures. Access to user data is restricted to staff who require it to carry out their duties. We retain data for as long as necessary to fulfil the purpose for which it was collected, or as required by law.
Although we implement top security measures, no data transmission over the internet can be guaranteed 100% secure. Users are encouraged to use strong passwords and never share login details with anyone.
Sharing with Third Parties
2323 does not sell personal user data to third parties. However, we may share necessary information with:
- Payment service providers — to securely process financial transactions in Malaysian Ringgit (RM).
- Relevant Authorities — where required by Malaysian law or a valid court order.
- Technical service providers — who help us operate the platform, subject to strict confidentiality agreements.
5. User Rights Over Personal Data
As a user of the 2323 platform, you have the following rights regarding your personal data:
- Right of Access — you have the right to request a copy of the personal data we hold about you.
- Right to Correction — if any information we hold about you is inaccurate or out of date, you have the right to request a correction by contacting our support team.
- Right to Erasure — you may request the deletion of your personal data, subject to certain conditions, including legal compliance requirements that may obligate us to retain specific records.
- Right to Object — you have the right to object to the processing of your data for specific purposes that are not necessary for the delivery of core services.
To exercise any of the rights above, please contact the 2323 support team by email at [email protected]. We will process your request within a reasonable timeframe and notify you of the outcome.
6. Policy Changes & How to Contact Us
2323 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our operational practices, legal requirements, or service improvements. The latest version will always be available on this page, with the update date clearly noted.
We encourage you to review this Privacy Policy page periodically. Continued use of the 2323 platform after any changes are published will be considered your acceptance of the updated policy.
Where significant changes directly affect your privacy rights, we will make reasonable efforts to notify you through appropriate channels, such as email or in-platform notifications.
For any questions, concerns, or requests relating to your data privacy, please contact the 2323 support team by email at [email protected]. You may also visit our FAQ page for further information, or reach us via live chat within the platform.